Common questions

I want an article and it is not available online, what can I do?

You can contact us via live chat or give us a call , we will do our best to provide a high quality and accurate service.

There is not enough stock of an item I am interested in, what can I do?

You can contact us via live chat or give us a call , we will do our best to provide a high quality and accurate service.

How should I proceed when I have some difficulty in the process of an order?

You can contact us via chat or call us , we will do our best to provide a high quality and thorough service.

I want to place an order. What should I do?

Select the products in the store and go to the payment area. If you have any questions, do not hesitate to consult this question area, or call us , we will do our best to provide a high quality and thorough service.

How is the payment done

Payment can be made by Paypal, ATM reference or credit card

Can I know what status my order is in?

After confirming the order, we will do everything possible to notify the status of the order with the respective carrier tracking number.

I gave my address incorrectly. How should I make the change

Please send us the correct information as soon as possible. We prefer that you choose the means of communication that is most practical for you, we will do our best to avoid incorrect delivery. When possible, change the address on your account to avoid the same error in future orders.

I didn't receive the order. How should I proceed?

There is some possibility that the order is still in transit, even so, do not hesitate to contact us so that we can check and ensure that you receive your order in complete peace of mind.

Where can I get the invoice for my order?

The invoice is sent by email after confirmation of payment.

How can I change or delete my account data?

After logging in, choose the first option on the menu to access your account details. Choose to select “addresses” and, where necessary, choose to “edit” or “delete”.

I forgot my password to access exclusive customer data at the Domplex Store. How to recover it?

In the process of entering the store, consider pressing on an option called “I forgot my password”.

How is the order refunded?

Are you sure you want a refund for a Domplex product? Think again! Think of the environment. But if you really want a refund for the product, you can access our return policy .